Frequently Asked Questions

A. Yes. A $50 non-refundable deposit is required to reserve your date and equipment. This ensures your setup is fully secured and prevents double bookings. Larger or custom events may require an adjusted deposit depending on setup size.

A. We understand plans can change. Our policy is designed to be fair while protecting reserved equipment: .7+ days before event: Refund minus $50 deposit .3–7 days before event: 50% refund (excluding deposit) or full credit for 12 months .Less than 72 hours: No refund .Weather-related cancellations: Choose either full credit (12 months) or refund minus 25% fee .After setup is completed: No refunds due to reserved time, staffing, and delivery costs

A. Safety is always our top priority. We follow strict manufacturer guidelines for wind, rain, and storm conditions. If weather is unsafe, we will either pause, delay, or reschedule your event. Most customers simply move their booking to another available date at no extra cost.

A. Yes — we offer full delivery, professional setup, and pickup service so you don’t have to worry about anything. This service is available for a separate fee based on your location and event size. Most customers choose full-service setup because it ensures everything is installed safely, correctly, and ready to go before guests arrive.

A. Yes. We regularly service parks, schools, churches, and community events. We are fully insured and can provide a certificate of insurance upon request if required by your venue.

A. Yes. Once installed, the inflatable must remain on and properly secured for the entire rental period to ensure safe operation. It will be turned off and removed by our team at pickup.

A. Yes. We provide everything needed for standard setups, including a 50ft heavy-duty extension cord and a 25ft water hose for water slides. If your setup requires longer distances, just let us know in advance — we can accommodate larger setups with the right equipment.

A. No problem — we can provide a generator for an additional fee. This is a popular option for parks and outdoor venues where power is not available. Just mention it during booking so we can have everything ready for your event.

A. Our setup service ensures your inflatable is installed safely, properly secured, and fully tested before your event starts. It also saves you time, stress, and setup risk — especially for larger units or tight schedules where professional installation makes a big difference.