Frequently Asked Questions

A. Yes. A $25 non-refundable deposit is required to reserve your date and equipment. Larger or custom events may require an adjusted deposit depending on setup size.

A. We understand plans can change. Our policy is designed to be fair while protecting reserved equipment:

• 7+ days before event: Refund minus $25 deposit
• 3–7 days before event: 50% refund (excluding deposit) or full credit for 12 months
• Less than 72 hours: No refund
• Weather-related cancellations: Choose either full credit (12 months) or refund minus 25% fee
• After setup is completed: No refunds due to reserved time, staffing, and delivery costs

A. Safety is always our top priority. We follow strict manufacturer guidelines for wind, rain, and storm conditions. If weather is unsafe, we will pause, delay, or reschedule your event at no extra cost.

A. Yes — we provide full delivery, professional setup, and pickup service. Delivery is free within 10 miles of our base, with additional fees calculated automatically for longer distances.

A. Yes. We regularly service parks, schools, churches, and community events. We are fully insured and can provide a certificate of insurance upon request.

A. Yes. The inflatable must remain on and secured for the entire rental period. Our team will turn it off and remove it at pickup.

A. We can provide a generator for an additional fee — perfect for parks or outdoor venues without power.

A. Yes — we provide everything needed to safely set up and operate your inflatable, including blowers, extension cords, stakes/sandbags, and all required setup equipment. For water slides, we also provide a 25ft hose connected to our misting systems. We will need to connect to your garden hose for water operation, please have a hose ready. If your setup area is far from a power outlet or water source, just let us know ahead of time so we can plan accordingly.